Protections (also called insurance or coverage plans) offer your customers peace of mind by covering their stored items against damage, theft, or other losses. For facility owners, protections provide an additional revenue stream while reducing liability concerns.
Why Offer Protections?
For Customers: Peace of mind for valuable items, affordable monthly cost, and easy claims process.
For Facility Owners: Additional recurring revenue ($10-100/month per customer), reduced liability concerns, competitive advantage, and professional appearance.
Accessing Protections
From your facility dashboard, click Protections in the left sidebar (under Billing/Facturation). You will see a table of all existing protection plans.
Creating a Protection Plan
Step 1: Click "Add a protection" (Ajouter une protection) button.
Step 2: Enter plan details:
Coverage Amount (Montant couvert): The maximum dollar value covered, such as $10,000
Monthly Rate (Tarif mensuel): What customers pay each month, such as $15.00
Description: Brief explanation shown to customers during checkout
Step 3: Set status to Active (visible to customers) or Inactive (hidden).Step 4: Click Create or Save.
Example Protection Tiers
Basic ($1,000-2,000 coverage): $5-10/month for minimal items
Standard ($5,000-10,000 coverage): $15-25/month for typical household items
Premium ($20,000-30,000 coverage): $30-50/month for valuable items
Deluxe ($50,000+ coverage): $75-100/month for business inventory or high-value items
Managing Protection Plans
To edit a plan: Find it in the table, click Modify, update the fields, and save. Changes only affect new bookings; existing customers keep their original plan terms.
To hide a plan: Edit the plan, change status to Inactive, and save. The plan will not appear during checkout but existing subscriptions continue.
How Customers Select Protection
During Online Booking: Customer selects a unit, sees protection options at checkout, selects their preferred coverage level (or No protection), and the cost is added to their monthly bill.
During Manual Booking: When you create a booking, select the protection plan in the Insurance or Protection dropdown.
Best Practices
Do offer multiple tiers to give customers choice. Keep descriptions clear and avoid insurance jargon. Price competitively by researching your market. Highlight the value and explain what is covered. Review plans annually and adjust for inflation.
Do not require protection (keep it optional). Do not overprice or customers will decline. Do not have too many options (3-5 tiers is ideal).
Common Questions
Is offering protection legally required? No, it is optional but provides customer convenience and additional revenue.
Do I need a special license? This depends on your jurisdiction. Some areas require insurance licenses. Consult with a local attorney.
Can customers change their protection plan later? Yes, customers can typically upgrade or downgrade their coverage.
How much revenue can I expect? With 50% adoption at an average of $20/month, a 100-unit facility could generate $1,000/month additional revenue.