The Waiting List captures customer interest when your desired unit types are fully occupied. Instead of losing potential customers, you collect their information and notify them when units become available. This helps maximize occupancy and provides valuable demand insights.
Accessing the Waiting List
From your facility dashboard, click Waiting List (Liste d'attente) in the left sidebar under Marketing. You will see a table of all customers waiting for units.
How Customers Join the Waiting List
From Your Storefront: When a unit type is fully occupied, customers see a Join Waiting List option. They enter their contact information and are added to your list.
Manual Addition: If a customer contacts you directly, go to the Waiting List page and add them manually with their details and desired unit type.
Understanding Waiting List Statuses
En attente (Waiting): Customer is actively waiting for a unit. No action needed until a unit becomes available.
Notifié (Notified): Customer was notified that a unit is available. Follow up if they have not booked yet.
Converti (Converted): Customer successfully booked a unit. Success!
Désinscrit (Unsubscribed): Customer removed themselves from the list and no longer wants notifications.
Managing Waiting List Customers
When a Unit Becomes Available:
Check your waiting list for that unit type
2. Sort by date to find the longest-waiting customer
3. Notify the customer (automatic or manual depending on settings)
4. Update status to Notified
5. Follow up if they do not respond within 24-48 hours
Converting to a Booking: When a notified customer wants to book, create a booking using the normal process and update their waiting list status to Converted.
Handling Non-Responsive Customers: Wait 24-48 hours, follow up once, then move to the next customer if needed. Consider removing them from the list after reasonable effort.
Best Practices
Contact waiting customers within 24 hours of availability. First person notified gets first opportunity to book. Keep information current by verifying contact info when customers join and removing outdated entries periodically. Set expectations by letting customers know approximate wait times and being honest about demand for popular unit types.
Track Demand Patterns
Use waiting list data to understand which unit types are most in demand, how long customers typically wait, seasonal demand patterns, and whether you need to add more of certain unit types.
Common Questions
Can customers be on the waiting list for multiple unit types? Yes, they can sign up for different unit types if multiple sizes work for them.
What if two people want the same unit? First come, first served based on join date.
How long should I wait before moving to the next customer? 24-48 hours is standard. You can set your own policy based on demand.