When a customer already has an account and an active booking in Stortech, you can absolutely rent them a second (or third) unit. There are two ways to do it: a manual booking by the operator, or an online booking by the customer from their portal.
Option 1 — Manual booking by the operator (recommended)
This is the fastest method:
Step 1.
From the left menu, click Rentals, then click Create.
Step 2.
In the Contact field, type the existing customer's name or email and select them from the list.
Step 3.
Choose the unit and complete the booking as usual.
Step 4.
The second booking is created under the same customer profile, with its own billing. The customer's profile shows both units under "Current units" and both rentals listed.
Option 2 — The customer books online themselves
If the customer prefers to book from the online storefront, they need to log in to their existing account:
Step 1.
From the storefront, the customer selects a unit and starts the booking process.
Step 2.
At the identification step, they enter their email address. If an account already exists, Stortech automatically sends them a magic login link by email.
Step 3.
The customer clicks that link, is logged into their account, and can complete the booking.
If the customer doesn't receive the magic link: check their spam folder. If the problem persists, make the booking manually on their behalf (Option 1).
Common issues
I can't find the customer during a manual booking. Try the full email instead of the name. The customer may have several spellings on file.
The customer wants both units billed separately. That's the default behavior. Each booking generates its own invoices, independent of the others.
The customer wants both units on the same invoice. That isn't available currently. Each booking is billed separately.
Common questions
My customer already has an account — how do I rent them another unit? Use a manual booking directly from the Bookings → New booking page. Search for the existing customer by name or email.
My customer tries to book online but it says their email is "already in use". That's expected: they already have an account. They need to log in instead of creating a new one. Send them a magic login link (see above).
Will the second booking be linked to the same customer profile? Yes, if you select the existing customer during the manual booking, both bookings appear under the same profile.