Managing Unit Availability
Understanding Unit Status
Each unit has a status that controls customer visibility and booking ability:
Status Types
Available ✅
Shows on customer storefront
Can be booked online
Appears in available unit count
Occupied 🔐
Currently rented to a customer
Not visible for new bookings
Automatically set when rented
Reserved ⏰
Held for specific customer
Not available for general booking
Temporary status before move-in
Maintenance 🔧
Temporarily out of service
Hidden from customers
Use for repairs or cleaning
Changing Unit Status
Individual Unit Changes
Go to Units in facility dashboard
Find the specific unit
Click Edit or unit number
Select new status from dropdown
Add notes if needed (internal only)
Save changes
Bulk Status Updates
For multiple units:
Go to Units section
Select units using checkboxes
Click Bulk Actions
Choose Change Status
Select new status
Apply to all selected units
Common Scenarios
Seasonal Closures
Winter shutdown for outdoor units:
Select affected units
Set status to "Maintenance"
Add note: "Winter closure until [date]"
Change back to "Available" in spring
Renovation Projects
Updating a section of units:
Set units to "Maintenance" before work starts
Prevents customer bookings
Update status as units are completed
Test units before making available
Pre-Reservations
Holding units for confirmed customers:
Set status to "Reserved"
Add customer name in notes
Complete booking when customer arrives
Status automatically changes to "Occupied"
Monitoring Availability
Dashboard Overview
Your facility dashboard shows:
Total units by status
Occupancy percentage
Available units by type
Recent status changes
Availability Reports
Track patterns to optimize pricing:
Which unit types fill fastest
Seasonal availability trends
Average time to rent
Managing Occupancy
High Occupancy (>90%)
Actions to consider:
Increase prices for remaining units
Remove promotional discounts
Create waiting list for popular sizes
Consider expansion
Low Occupancy (<70%)
Strategies to improve:
Offer promotional rates
Improve storefront descriptions
Check competitive pricing
Enhance marketing efforts
Lead Collection Mode
When a unit type has no available units:
Automatic Lead Collection
Storefront shows "Join Waiting List"
Collects customer contact information
Notifies you of interested customers
Helps gauge demand for expansion
Managing Leads
Review waiting list regularly
Contact customers when units available
Offer similar alternatives
Track conversion rates
Best Practices
Regular Status Reviews
Weekly: Check for errors or needed updates
Monthly: Review maintenance units
Quarterly: Analyze occupancy trends
Clear Communication
Update status immediately when changes occur
Add internal notes for context
Inform customers of upcoming availability
Preventive Maintenance
Schedule maintenance during low-demand periods
Rotate units through maintenance cycle
Keep some buffer units available
Common Issues
Unit shows available but is occupied
Verify booking status in system
Check for synchronization delays
Update status manually if needed
Prevent by ensuring proper booking process
Can't change unit status
Verify you have proper permissions
Check if unit has pending booking
Ensure no active customer on unit
Contact support if issue persists
Availability not updating on storefront
Allow 5 minutes for synchronization
Clear browser cache
Check storefront in incognito mode
Verify unit type settings
Quick Status Reference
| Status | Customer Sees | Can Book | Use When | |--------|--------------|----------|----------| | Available | Yes | Yes | Ready to rent | | Occupied | No | No | Currently rented | | Reserved | No | No | Holding for someone | | Maintenance | No | No | Repairs/cleaning needed |
Next Steps
Learn about customer management in our Customer Management Guide.
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