Configure promo codes your customers can apply at checkout, or that you apply yourself to a rental, to discount rent for a defined period. Three duration types are possible: one-time, permanent, or repeating across a number of months.

Common questions

How do I create a 20% promo code for a back-to-school promotion? Click Create a promotion, give it a name and a code (for example BACKTOSCHOOL2026), pick Percentage as the type with the value 20, and choose the duration (One-time, Permanent, or Repeating).
What's the difference between One-time, Permanent, and Repeating? One-time applies only to the first invoice. Permanent applies to all invoices as long as the rental is active. Repeating applies for a specific number of months, then drops off.
Why doesn't a customer's promo code work at checkout? Check that the promotion is active, that the code is typed correctly (typically case-insensitive), and that it hasn't been deactivated.
What happens to an active promotion if the customer changes units? The remaining months of the promotion are transferred to the new rental. If the duration was already exhausted, the promotion no longer applies.
Does the discount apply before or after taxes? Before. The discount reduces the taxable subtotal, and taxes are calculated on the net amount.

Who this article is for

Creating and editing promotions requires the Owner or Manager role. If the Create a promotion button is missing, ask an Owner on your team.

Before creating a promotion

Decide ahead of time:

the internal name (visible to your team only);
the promo code the customer will type at checkout (for example BACKTOSCHOOL2026);
the discount type: percentage or fixed amount;
the discount value;
the duration: one-time, permanent, or repeating for N months.

View existing promotions

To see the promotions configured for your facility:

From the left menu, click Promotions.
The page lists active and inactive promotions.
For each entry, the Edit button allows updates.

Create a promotion

To add a new promo code:

Click Create a promotion at the top right.
The Create a promotion dialog opens, with the subtitle "Add a new promotion for your facility".
Fill in:
- Promotion name (required), for example Back-to-school special. - Promo code (required), for example BACKTOSCHOOL2026. This is what the customer will type. - Discount type: choose Percentage (default) or Fixed amount. - Percentage or Amount depending on the type, for a percentage, enter a value between 1 and 100. - Duration: choose One-time, Permanent, or Repeating (number of months).
Click Create the promotion, or Cancel to exit.

Edit a promotion

Click Edit on the promotion's row.
The same dialog opens, pre-filled.
Change the fields and save.

Editing a promotion doesn't retroactively change rentals that already applied it, the change affects future applications of the code only.

What happens automatically

On creation

The promo code is immediately valid at checkout and on manual rental creation.
No email is sent automatically to customers. You need to promote the promotion through your own channels (social media, newsletter, website).

When applied to a rental

For a One-time promotion: the discount applies to the first invoice only, then drops off.
For a Permanent promotion: the discount applies to all invoices as long as the rental is active.
For a Repeating (N months) promotion: the discount applies for N consecutive invoices, then drops off at month N+1.
The discount is applied before taxes in the invoice calculation.

On a unit change

If a customer is transferred to another unit type with an active promotion, the remaining months of the promotion are transferred to the new rental. See the Change unit (swap or transfer) article.

Important statuses and fields

Item	Meaning
Promotion name	Visible to your team only (internal).
Promo code	Typed by the customer at checkout, or by you on a manual rental.
Percentage	Discount as a percentage of rent (1 to 100).
Fixed amount	Discount in dollars.
One-time	First invoice only.
Permanent	All invoices, indefinitely.
Repeating	N consecutive invoices, then the promotion drops off.

Common issues

Situation	What to check	What to do
The customer says their promo code didn't work at checkout. Why?	Is the promotion active? Is the code typed correctly?	Check the status and reactivate the promotion if needed. If it was deactivated intentionally, explain to the customer that the code is no longer valid.
The customer applied a promo code, but the invoice shows full price. Why?	What's the promotion's duration?	A One-time promotion only applies to the first invoice. From the second one on, the customer pays full price. That's expected.
After a unit change, the promotion seems to have disappeared. Why?	How many months were left on the promotion at transfer time?	The remaining months are transferred. If the customer had already exhausted the duration, the promotion no longer applies to the new rental.
The applied percentage seems wrong (for example 0%). What now?	Is the percentage value actually between 1 and 100 in the configuration?	Edit the promotion to fix the value. New applications will use the corrected value.

Taxes

Rentals

Promotions