If a customer booked a unit with a future move-in date and now wants to move in earlier, you can change the date directly from the rental's record. Billing is recalculated automatically, and if the lease was already signed, a new lease with the corrected date is sent for signature.
Who this article is for
This article is for the facility owner or manager, from a rental's detail record. The option only shows for a rental that hasn't started yet.
Before changing the date
The rental must be upcoming (its subscription isn't active yet), and the new date must be earlier than the current one and not before today. With first-of-month billing, the new date can't be earlier than the 1st of the current date's month.
Changing the move-in date
Step 1.
Open the relevant rental's record.
Step 2.
In the Rental section, click Change date.
Step 3.
Pick the new move-in date on the calendar, and check the preview: the amount that will be charged on activation, if any, is shown.
Step 4.
If the customer's lease was already signed, check Reissue signed lease to confirm a new lease will be sent.
Step 5.
Click Change date.
What happens automatically
First-of-month billing: the first period is recalculated for the additional days; the prorated additional days are charged when the subscription activates, not immediately; the amount already prepaid by the customer covers the original portion.
Anniversary or every-4-weeks billing: no extra amount is charged, only the start date changes.
Lease: if the lease was already signed, a new lease with the corrected date is sent to the customer for signature. If it wasn't signed yet, or the facility uses a paper lease, nothing special happens.
Gate access: access automatically follows the new activation date, with no action needed from you.
Statuses and key fields
Item | Meaning |
Current move-in date | Original date, before the change. |
New move-in date | Chosen date; must be earlier than the current one. |
Charged on activation | Additional amount charged when the subscription starts, if any. |
Reissue signed lease | Check only if a signed lease already exists for this rental. |
Common issues
The Change date button doesn't appear.
What to check: has the rental already started?
What to do: this action is only offered for rentals that haven't started yet.
The "invalid date" message shows.
What to check: is the chosen date earlier than the current one and not in the past?
What to do: pick a date between today and the rental's current date.
The customer already signed their lease.
What to check: is the Reissue signed lease box checked?
What to do: check it; a new lease with the corrected date will be sent for signature.
You want to push a move-in date later.
What to check: this action isn't supported.
What to do: contact support.
Common questions
Can I push a move-in date later? No, only an earlier date is supported for now.
Does this work for a rental that already started? No, this action is only offered for rentals that haven't started yet.
Does the customer need to sign a new lease? Only if their lease was already signed electronically; you then need to explicitly confirm a new lease will be issued.
Is the security deposit affected? No, this action never changes the deposit.
Do extra charges apply? With first-of-month billing, the additional days are charged when the subscription starts. With anniversary or every-4-weeks billing, no extra charge applies.
Can I choose a date several months earlier? No, the new date can't be earlier than the 1st of the current date's month.