A role determines what each member of your team can do in Stortech. A facility has three available roles: Owner (full access), Manager (day-to-day operations), and Employee (partial or read-only access). This article covers inviting members, assigning a role, changing it, or removing a member.

Managing the team (invite, remove, change roles) typically requires the Owner role, or a Manager with invite permission. Employees typically see the Team tab read-only or not at all, depending on their configuration.

Full access to every page and action. Can invite, remove, and change other members' roles. Can configure billing, fees, taxes, the Stripe integration. Cannot be demoted if they're the last Owner (safety rule).

Full access to day-to-day operations: bookings, invoices, contacts, units. Can configure most settings but not all (some sensitive financial settings may stay Owner-only). Can invite other members.

Partial or read-only access to operations. Depending on configuration, can view contacts, create tasks, but not edit billing or fees. Typically can't invite other members.

Step 1.
Open Settings > Team.

Step 2.
The Team members page shows a table with Member (name and email), Role (Owner, Manager, or Employee), Status (Active or Invited), and a Remove action.

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If you're the only member, the message "You're the only member. Invite your team to collaborate." shows.

Step 1.
Enter the email address in the field.

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Step 2.
Choose a role (Owner, Manager, or Employee). Employee by default.

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Step 3.
Click Invite.

Step 4.
A notification confirms "Invitation sent to {email}".

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Step 5.
The recipient gets an invitation email. Until they accept, their status shows Invited.

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Step 6.
After accepting, the status changes to Active.

Step 1.
On the member's row, click the current role ("Click to change role" link).

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Step 2.
A {name}'s role panel opens with a role selector and a Permissions section showing a preview of the chosen role's permissions, organized into categories: Company and operations, CRM and tasks, Subscriptions, invoices, and payments, Reports and analytics, Booking site, Settings and team, API and integrations. Each category has a Full, Partial, or None badge. View details expands to see specific permissions.

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Step 3.
Choose the new role and click Apply.

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Step 4.
A notification confirms "{name} is now {role}".

Step 1.
Click Remove on the member's row.

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Step 2.
A Remove a member dialog asks for confirmation: "Are you sure you want to remove {name} from this facility? Access will be revoked immediately."

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Step 3.
Click Remove to confirm, or Cancel to back out.

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Step 4.
The member's access is revoked immediately.

If you try to demote the facility's only Owner, Stortech blocks the action with "Cannot demote the last owner". To work around it: first promote another member to Owner, then demote the original Owner.

To prevent mistakes, the message "You cannot change your own role" shows. Ask another Owner to do it.

Clicking Remove revokes access immediately. There is no grace period or delayed confirmation.

On invitation: an email is sent to the recipient with an acceptance link.

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On acceptance: an account is created (or linked to an existing one) and the member shows as Active.

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On role change: the new permissions apply immediately; the user may need to refresh the page.

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On removal: access is revoked server-side; active sessions are invalidated on their next request.

The invited member didn't receive their email.

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Check: is the entered address correct? Does the facility's Emails tab show the send attempt?

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Do: re-invite with the correct address, or ask the member to check spam. If it keeps happening, contact support.

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After accepting, the member doesn't show in the list.

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Check: refresh the page.

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Do: if still missing after refreshing, contact support.

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The change-role button is disabled.

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Check: are you trying to change your own role?

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Do: ask another Owner to do it.

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Error "Cannot demote the last owner".

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Check: a facility must always have at least one Owner.

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Do: promote another member to Owner, then demote.

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An employee sees data they shouldn't.

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Check: is their role really Employee? Are the relevant category's permissions properly limited?

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Do: check the permissions preview in the role panel. If it persists, contact support.

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A member wants to leave a facility.

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Check: the member can't remove themself.

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Do: an Owner or Manager must click Remove on their row.

How do I invite a new member to my team? — Under Settings > Team, enter the email address, choose a role (Owner, Manager, or Employee), and click Invite. The member gets an invitation email with an acceptance link.

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What's the difference between the three roles? — Owner: full access, can configure billing and invite other members. Manager: full operational access (bookings, invoices, contacts, units) plus the right to invite. Employee: partial or read-only access based on detailed permissions.

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How do I change an existing member's role? — On the member's row, click the current role. A panel opens with a role selector and a permissions preview by category. Choose the new role and apply.

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Why can't I demote the last Owner? — A facility must always have at least one Owner. Promote another member first, then demote the original Owner.

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Why can't I change my own role? — Safety. To prevent accidentally removing your own access, ask another Owner to do it.

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The invited member didn't receive their email. What do I do? — Check the entered address, check the facility's Emails tab, ask them to check spam. Re-invite if needed.

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A member wants to leave the facility. How? — The member can't remove themself. An Owner or Manager must click Remove on their row.