This tool automatically finds tenants whose rent is below their unit type's current rate, lets you review and approve capped increases (never above the current rate), notifies each tenant by email with advance notice, then applies the increase itself on the promised date, with no further action from you.
Rolling out gradually. This feature is not open to every facility yet. If Rent increases does not appear under Operations in your menu, it isn't active for you yet: the rest of this article describes what you will find there once it is.
Who this article is for
Access to this tool requires the Owner or Manager role.
Before you start
Check your facility's increase policy (see below): minimum tenure, minimum gap to the current rate, minimum occupancy, tenant notice period. Cautious defaults are already in place.
Once an increase is approved, the notice goes out to the tenant immediately and can't be recalled: you can only revoke the increase before it is applied automatically. Confirm your own notice obligations with your legal advisor before running a first campaign.
Accessing the tool
In the menu, under Operations, open Rent increases.
Increase policy
An Increase policy panel groups the settings into three blocks: who qualifies, how much to increase, and the tenant notice.
Who qualifies — minimum tenure, minimum gap to the street rate, time between increases, and minimum facility occupancy. A tenant must clear every one of these at once.
How much — the share of the gap to close (as a %), a maximum increase per campaign, and a hard ceiling that’s the upper bound for that maximum (it never limits a recommendation on its own). A live worked example under this block shows the outcome for a sample tenant as you adjust the settings.
Tenant notice — the delay, in days, between approval and the increase taking effect.
A tenant is only proposed for an increase if they meet several conditions at once: sufficient tenure, sufficient gap to the current rate, sufficiently occupied facility, minimum time elapsed since their last increase, no active or upcoming promotion, no unexpired minimum term or fixed-term lease, no rate change or transfer in progress, and a valid contact email.
Generating and reviewing a campaign
Step 1.
From the empty state, click Generate recommendations. A no-commitment preview shows the number of eligible tenants and the projected monthly/annual gain.
Step 2.
Click Create campaign to confirm. A review queue appears: one tenant per row, with current rent, current rate, gap, and proposed new rent (editable within allowed limits).
Step 3.
Hover a tenant's name to see the detail (tenure, gap, occupancy, caps applied) behind the proposal.
Step 4.
Check one or more rows then click Approve selection, or approve a row individually.
Step 5.
A confirmation reminds you the notice is legally binding and irreversible once sent; confirming sends the notice to the tenant immediately.
Step 6.
A row you don't want to act on can be skipped. An already-approved increase can be revoked as long as automatic application hasn't happened yet (the notice already sent to the tenant isn't recalled).
Step 7.
Once done, Close campaign skips any remaining pending rows.
Only one campaign can be open at a time per facility.
What the tenant receives
An email signed in your facility's name (never "Stortech") informs the tenant that their unit's rent will be adjusted on a specific date, showing both the current rent and the new amount. Nothing changes before that date and no action is required from them before it applies.
The email follows the booking's billing cadence: on monthly billing it refers to the "monthly rate"; on four-week billing, to the "four-week rate." Both amounts shown follow the same cadence, so a tenant billed every four weeks never sees their rent presented as a monthly amount.
Automatic application
Every approved increase is applied automatically on the date promised in the notice, with no further action from you. An increase that fails to apply (for example a technical issue) moves to the Failed status and needs your manual intervention; there's no automatic retry.
Statuses and important fields
Status | Meaning |
To review | Proposal awaiting your decision. |
Approved | Notice sent to the tenant; awaiting application on the promised date. |
Applying | The increase is being processed on the promised date. |
Applied | The new rent is active. |
Skipped | You chose not to propose an increase to this tenant this time. |
Revoked | An approved increase was cancelled before it applied. |
Failed | Automatic application didn't work; needs manual intervention. |
Stale | The proposal is no longer valid (e.g. the tenant's situation has changed). |
Common issues
A tenant is missing from the queue.
Check: they have to meet every eligibility condition at the same time.
Do: hover their name to see the detail explaining why they aren't proposed.
The tenant didn't get the email notice.
Check: the email address on their contact record.
Do: fix the email address on the contact record.
An increase shows the Failed status.
Check: there is no automatic retry after a failure.
Do: adjust the booking manually.
Your case isn't listed here.
Do: contact support.
Common questions
Does this activate automatically? No. You have to generate a campaign and approve each increase individually (or in bulk) before any notice is sent.
Can I edit the proposed amount? Yes, within the limits allowed by your policy, before approving.
Can the tenant refuse? The tool doesn't handle refusals in-app: if a tenant objects, handle it directly with them (you can revoke an approved increase as long as automatic application hasn't happened yet).
Can the rent exceed the unit type's current rate? No, never. The proposed amount moves closer to the current rate but never past it.
What happens if the tenant doesn't have an automatic payment method (manual billing)? These tenants show up in a separate "manual follow-up" panel: they're eligible, but application isn't automatic and you need to adjust their billing yourself after the notice.