If you leave Stripe payment setup before finishing it, for example by closing the tab or clicking Return before submitting everything, Stortech detects it and lets you pick up exactly where you left off.
Who this article is for
Owners and managers setting up their facility's Stripe payments for the first time, or coming back to finish a setup that was started but never submitted.
What happens if you leave before finishing
When you click Set up or Continue setup, Stortech sends you to Stripe's registration form: business details, bank information, identity. Stripe brings you back to Stortech afterward whether or not you finished that form.
If you didn't submit the form, the page you land on shows Setup Incomplete instead of confirming a finished setup. A Try Again link sends you straight back to the Stripe form to continue.
Finishing an incomplete setup
Step 1.
From the main menu, click Settings.
Step 2.
In the navigation column, under the Billing group, click Payments & cycle.
Step 3.
In the Payment account section, click Continue setup.
Step 4.
On the page that opens, click Continue to Stripe.
Step 5.
Fill in the remaining fields on Stripe's form and submit it.
Step 6.
Back on Stortech, the Payment account section now shows Connected followed by your account id.
Once the form is submitted, the section shows Connected followed by the account id.
What happens automatically
Nothing is duplicated. Going back through the Stripe form or clicking Set up more than once doesn't create a second account.
You can leave and come back as many times as you need. Nothing forces you to finish in one visit; the setup stays exactly where you left it until you submit it.
Once submitted, Stripe's review can take some time. The section already shows Connected, but payments only turn on once Stripe finishes reviewing your account.
Payment account states
Status shown | What it means | Action |
Not connected | Stripe setup hasn't started yet. | Set up |
Setup started, not finished | The Stripe form was left before it was submitted. | Continue setup |
Connected | The form was submitted; payments turn on once Stripe finishes its review. | View on Stripe |
Common issues
The status still says "Not connected" even after filling out the Stripe form.
Check: the form may not have been submitted all the way through. Closing the tab or clicking Return before the last step counts as leaving early.
Do: click Continue setup to pick the form back up and submit it.
I don't see the "View on Stripe" button.
Check: does the Payment account section say "Setup started but not finished"? The View on Stripe button only appears once the Stripe form has been submitted.
Do: click Continue setup and finish the Stripe form. The View on Stripe button then appears in its place.
Common questions
Why does the status say "Connected" when I still can't accept payments? Stripe is still reviewing your account. That's normal right after submitting; payments turn on automatically once the review is done, no action needed from you.
How many times can I resume setup? As many as you need. Nothing stops you from leaving and coming back as long as the form hasn't been submitted.
Can I set up payments later, after creating my Stortech account? Yes. As long as the Stripe form isn't submitted, you can come back to it from Settings → Payments & cycle.