Inspection is the required step between a scheduled move-out and the actual release of a unit. It lets you confirm the physical state of the unit after a customer leaves: whether it's ready to rent again immediately, or whether it needs cleaning or repairs. Until the inspection is done, the unit stays locked in Stortech even if the customer has physically left.

Common questions

How do I start the inspection of a unit after a customer leaves? On their rental record, open the Summary tab and click Start inspection in the Inspection card. The inspection dialog opens.
What's the difference between Ready to rent and Needs cleaning/repair? Ready to rent makes the unit immediately available for the next rental. Needs cleaning/repair marks it unavailable until you restore it manually.
Why doesn't the Inspection card appear on a rental record? Either the move-out isn't scheduled yet, or the inspection is already complete. The card only appears in the intermediate window between the two.
How do I add photos to an inspection? In the dialog, click Attach photos. The photos are stored on the rental record, in the Documents tab.
Does the inspection automatically settle the deposit? No. Deposit settlement is a separate step. See the Deposit settlement article.

Who this article is for

Inspection requires the Owner or Manager role. If the Start inspection button is missing, ask an Owner on your team.

Before starting the inspection

The rental must have a scheduled move-out. The Inspection card appears on the record after scheduling. See the Schedule a move-out article.
The physical inspection of the unit must be done, you visited the unit and noted its state.

Start the inspection

To kick off the inspection flow:

Open the rental record.
In the Summary tab, find the Inspection card.
Click Start inspection.
The Unit inspection dialog opens, with the subtitle "Confirm the unit's state to release it and make it available for the next rental."

Pick the status

Pick a Status from the two options:

Ready to rent, the unit is clean, empty, and ready to rent again. It becomes Available as soon as you finalize.
Needs cleaning/repair, the unit needs cleaning or repairs. It becomes Unavailable in Stortech until you restore it manually.

Add details or photos (optional)

Details (optional): text area with the placeholder "Describe the work to be done or exceptions." Enter any useful note here.
Attach photos: button to upload state photos. During the upload, the button shows Uploading.... On error, Upload failed appears.
Remove the photo: removes a photo uploaded by mistake.

Finalize

Click Finalize move-out.
The button shows Finalizing... during execution.
The dialog closes and the record shows the final state.
A notification confirms "Inspection completed successfully".

To exit the dialog without changing the unit state, click Cancel.

What happens automatically

With "Ready to rent"

The unit moves to Available.
The unit appears again in the storefront for the next rental.
Gate access is permanently removed for the departing customer.
The deposit (if any) still needs to be settled separately. See the Deposit settlement article.

With "Needs cleaning/repair"

The unit moves to Unavailable.
The unit isn't shown in the storefront.
Gate access is permanently removed for the departing customer.
Once the restoration is done, open the unit and change its status to make it available. See the Units article.

Documents and notes

Photos added to the inspection are stored on the rental record, in the Documents tab.
The details entered are kept in the rental's activity history.

Important statuses and fields

Item	Meaning
Ready to rent	Empty, clean unit, ready to rent again immediately.
Needs cleaning/repair	Unit needs cleaning or repairs; moves to Unavailable.
Details (optional)	Free text kept on the rental.
Photos (optional)	Uploaded photos, kept in Documents.
Finalize move-out	Confirms the inspection and releases the unit based on the chosen status.

Common issues

Situation	What to check	What to do
The unit stays Unavailable even though I picked Ready to rent. Why?	Does the record's Activity tab show the finalization succeeded?	If the finalization failed, redo the inspection. If it succeeded but the unit stays unavailable, contact support.
The Start inspection button doesn't appear on the record. Why?	Is the move-out scheduled? Is the inspection already complete?	If the move-out isn't scheduled, see the Schedule a move-out article. If the inspection is already complete, the button disappears normally.
Uploading a photo fails. What now?	Is the file size reasonable? Is your internet connection stable?	Retry with a smaller photo or a better connection. If the issue persists, contact support.
No photo is required but I still want to track the state. How?	The Details field is designed for textual notes.	Enter a full description in Details even without a photo. Photos stay optional.