A unit type is a template that defines the dimensions, features (climate-controlled, indoor, floor), monthly price, taxes, security deposit, and move-in/move-out instructions for every unit linked to it. It's what appears in the public storefront to customers looking to book, and it's what determines how much each unit costs per month.

Common questions

How do I add a new unit model (for example a new 5x10 format)? Click New unit type at the top right of the Unit types page, and fill in the form with dimensions, price, options, and instructions.
How do I change the monthly price of a unit type? Click the type in the list to open its record, edit the price, and save. The change applies to new bookings only, not to existing rentals.
Why doesn't a unit type appear in the public storefront? It must have an image, an active price, and be marked publicly visible.
How do I require a security deposit for a unit type? In the type's record, Pricing section, check Require a deposit and enter the amount.
Why aren't taxes calculated on the invoices of a unit type? Check that Apply taxes is checked on the type, and that your facility has taxes configured in the settings.

Who this article is for

Viewing unit types is available to all roles. Creating and editing requires the Owner or Manager role. If the New unit type button is missing, ask an Owner on your team.

Before creating a unit type

Before filling in the form, decide:

the exact dimensions (width x length x height, in feet and inches);
whether the unit is climate-controlled or not;
whether it's indoor or outdoor;
the default monthly price;
whether a security deposit is required at signing;
whether taxes apply to rent.

View unit types

To see every unit type configured on your facility:

From the left menu, click Unit types.
The list shows every model with its price, features, and status.
Use the Search a unit type field to filter by name or dimensions.

Create a new unit type

To add a model (for example a new format or a climate-controlled type):

Click New unit type at the top right.
The Add a unit type page opens, split into sections.

Image

Upload an image that will be shown in the public storefront. Pick a clear, representative image.

Dimensions

Enter the width, length, and height in feet and inches. Then pick a size category (Small, Medium, Large) from the options offered by your facility. The category is used for filters in the public storefront.

Features

Check Climate-controlled if the unit is temperature-controlled (heat and AC).
Check Indoor if the unit is inside the building.
Enter a floor if applicable (useful for multi-floor facilities).

Identification

Unit name: for example Heated 5x10 unit. This is the name customers will see in the storefront.
Short description: for example Perfect for storing furniture. Visible in the storefront.

Pricing

Monthly price: the default price for this unit type.
Apply taxes: check to automatically add your facility's taxes (GST, QST, or others) to invoices.
Require a deposit: check if you want to collect a security deposit at signing, and enter the amount.

Instructions

Move-in instructions: building access code, access hours, unit location. The customer will see this in their welcome email and portal.
Move-out instructions: key return procedure, final inspection, required cleaning. The customer will see this when scheduling their move-out.

Storefront preview

To the right of the form, the Storefront preview shows in real time how the unit type will be presented to the customer. The Book button in the preview isn't interactive, it's just a mock-up.

When everything's filled in, click Create the unit type, or Cancel to exit without saving.

Edit an existing unit type

Click the type in the list to open its record.
Edit the fields you need.
Save.

Editing the price of a type doesn't change active rentals using that type, the new price applies to new bookings only.

What happens automatically

Once the type is created, it's available to add new units, in the public storefront (if visible with an active price), and in manual rental creation.
Taxes are automatically calculated on every invoice if Apply taxes is checked and your facility has at least one active tax.
Move-in and move-out instructions appear in emails and the customer portal at the right time.
Editing the price of a type doesn't retroactively change active rentals. The change applies to new bookings only.

Important statuses and fields

Field	Meaning
Unit name	Visible in the storefront and when creating a manual rental.
Monthly price	Default price for this unit type.
Apply taxes	If checked, the facility's taxes are added to each rent invoice.
Require a deposit	If checked, a security deposit is collected at signing.
Climate-controlled	The unit is temperature-controlled.
Indoor	The unit is inside the building.
Floor	The unit's floor in a multi-floor facility.
Move-in instructions	Text sent to the customer on arrival.
Move-out instructions	Text sent to the customer when scheduling the move-out.

Common issues

Situation	What to check	What to do
My unit type doesn't appear in the public storefront. Why?	Does it have an image, an active price, and is it marked publicly visible?	Edit the type to check visibility, add an image and a price. See the Public storefront article.
Taxes aren't calculated on this type's invoices. Why?	Is Apply taxes checked on the type? Does the facility have at least one active tax?	Check the box on the type, and configure your taxes in the settings. See the Taxes article.
The security deposit isn't requested at signing. Why?	Is Require a deposit checked and an amount entered?	Edit the type to check the box and enter the amount.
I changed a type's monthly price, but existing rentals didn't change. What now?	That's expected: the change doesn't apply retroactively.	To change an existing customer, open their rental record and adjust the rate manually. See the Rentals article.