A unit type is a template that defines the dimensions, features (climate-controlled, indoor, floor), monthly price, taxes, security deposit, and move-in/move-out instructions for every unit linked to it. It's what appears in the public storefront to customers looking to book, and it determines how much each unit costs per month.

Viewing unit types is available to all roles. Creating and editing requires the Owner or Manager role. If the New unit type button is missing, ask an Owner on your team.

Before filling in the form, decide: the space type (Storage or Parking — Parking disables the climate-controlled and indoor options), the exact dimensions (width × length × height, in feet and inches), whether the unit is climate-controlled or not, whether it's indoor or outdoor, the default monthly price, whether a security deposit is required at signing, and whether taxes apply to the rent.

Step 1.
From the left menu, click Unit types.

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Step 2.
The list shows every template with its price, features, and status.

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Step 3.
Use the Search a unit type field to filter by name or dimensions, and the Space type dropdown to show only Storage or Parking types.

Step 1.
Click New unit type at the top right. The Add a unit type page opens, divided into sections.

Step 2.
Upload an image that will show in the public storefront. Choose a clear, representative image.

Step 3.
Enter the width, length, and height in feet and inches. Then choose a size category (Small, Medium, Large) based on the options your facility offers — used for filters in the public storefront.

Step 4.
Check Climate-controlled if the unit has climate control, Indoor if it's inside the building, and enter a floor if applicable.

Step 5.
Fill in the Unit name (for example Heated 5x10 unit, visible in the storefront) and the Short description (for example Perfect for storing furniture).

Step 6.
Enter the default Monthly price. Check Apply taxes to automatically add your facility's taxes (GST, QST, or others). Check Require a deposit if you want to collect a security deposit at signing, and enter the amount.

Step 7.
Write the Move-in instructions (access code, hours, location — shown in the welcome email and portal) and the Move-out instructions (key handoff procedure, inspection, required cleaning — shown when scheduling a move-out).

On the right of the form, the Storefront preview shows in real time how the unit type will be presented to customers. The Book button in the preview is non-interactive — it's a mockup only.

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Step 8.
Click Create unit type, or Cancel to exit without saving.

Step 1.
Click the type in the list to open its record.

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Step 2.
Edit the fields you need.

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Step 3.
Save.

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Editing a type's price doesn't change active rentals using that type — the new price applies to new bookings only.

Once a type is created, it's available for adding new units, in the public storefront (if visible with an active price), and when creating a manual rental. Taxes are calculated automatically on every invoice if Apply taxes is checked and your facility has at least one active tax. Move-in and move-out instructions appear in emails and the customer portal at the right time. Editing a type's price does not retroactively change active rentals.

My unit type isn't appearing in the public storefront.

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What to check: does it have an image, an active price, and is it marked publicly visible?

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What to do: edit the type to check visibility, add an image and a price. See Public storefront.

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Taxes aren't calculated on this type's invoices.

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What to check: is Apply taxes checked on the type? Does the facility have at least one active tax?

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What to do: check the box on the type, and set up your taxes in settings. See Taxes.

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The security deposit isn't collected at signing.

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What to check: is Require a deposit checked with an amount entered?

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What to do: edit the type to check the box and enter the amount.

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I changed a type's monthly price, but existing rentals didn't change.

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What to check: this is expected — the change doesn't apply retroactively.

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What to do: to change an existing customer's rate, open their rental's record and adjust the rate manually. See Rentals.

How do I add a new unit template (for example a new 5x10 size)? Click New unit type at the top right of the Unit types page, and fill in the form with dimensions, price, options, and instructions.

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How do I change a unit type's monthly price? Click the type in the list to open its record, edit the price, and save. The change applies to new bookings only.

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Why doesn't a unit type appear in the public storefront? It must have an image, an active price, and be marked publicly visible.

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How do I require a security deposit for a unit type? In the type's record, Pricing section, check Require a deposit and enter the amount.

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Why aren't taxes calculated on a unit type's invoices? Check that Apply taxes is checked on the type, and that your facility has taxes configured in settings.