When a new booking is confirmed or a payment is received, Stortech automatically sends a notification email to the facility's operator. This email is routed to the address registered in your Stortech profile, which may differ from the inbox you check every day.
Which notification emails exist?
New unit rented — sent when a booking is completed (online or manual).
Payment received — sent on every renewal or processed payment.
Move-out request — sent when a customer initiates a move-out from the customer portal.
Check or update the notification address
To see which address currently receives notifications:
Step 1.
Click the Stortech icon at the top left of the menu, then Account settings in the menu that opens.
Step 2.
You'll land on the Profile page. The address in the Email field is the one that receives all operator notifications.
Step 3.
If it's not the right address, update it and save.
Note: if you created your Stortech account with an address different from the one you check (for example [email protected] instead of [email protected]), update the profile to point to the inbox you actually monitor.
I still don't see the notifications
The profile address is correct, but emails aren't arriving. Check your Spam or Promotions folder. Add [email protected] to your contacts to avoid false positives.
I want my team to also receive notifications. Set up an automatic forwarding rule in your email client to forward emails from [email protected] to your team members.
Common questions
Is this the same address my customers see in their emails? No. This page is about your Stortech profile address, which receives your operator notifications. The address your customers see (lease, confirmations, receipts) is a separate field, in Settings → General → Email. See Facility settings.
I'm not receiving new-booking notifications — why? The address in your Stortech profile is probably different from the one you're watching. Check and update it (see above).
Who receives the notifications? Only the address associated with the facility's primary owner in Stortech.
Can notifications go to multiple addresses? Not yet. Currently only one address receives notifications. You can set up an automatic forwarding rule in your inbox to share them with your team.