The waiting list lets a prospect leave their contact details when no unit of the type they want is available. They appear in your Contacts list as a lead, and you reach out manually once a unit frees up.
Who this article is for
Viewing waiting-list leads only needs access to the Contacts list, available to every role. Notifying a lead (sending an email) or creating a rental from a lead needs the Owner or Manager role.
How a prospect signs up
Step 1.
The prospect visits your storefront and picks a unit type with no availability. The Join the waiting list button replaces Rent this unit.
Step 2.
They click it (or go straight to the Waiting list page) and see the form: First name, Last name, Email (all required), and Phone number (optional).
Step 3.
They click Notify me when available. A confirmation email is sent to them.
Notifying a prospect once a unit frees up
When a unit of the requested type becomes available:
Step 1.
Open Contacts and filter by the Leads segment.
Step 2.
Open the lead's record and click Send email.
Step 3.
Write the message, including the direct checkout link to make it easy for them to convert. See Contacts for details on sending a manual email.
Converting a prospect into a customer
When the prospect completes checkout, they automatically become a Customer. The segment switches from Leads to Customers in the Contacts list.
What happens automatically
On sign-up, a contact is created in the facility with lead status, and a confirmation email is sent if an active template exists. No automatic notification is sent when a unit frees up: notification stays manual. Sign-up has no billing effect (no payment, deposit, or mandate) and isn't exclusive: a prospect can sign up for multiple unit types.
Statuses and key fields
Item | Meaning |
Notify me when available | Form submit button. |
Leads | Segment of the Contacts list where sign-ups appear. |
Unsubscribe | Link typically included at the bottom of the emails you send. |
Common issues
The customer says they were never contacted despite signing up.
What to check: Stortech doesn't send an automatic notification.
What to do: manually notify leads through the Contacts list when units free up.
The customer signed up but doesn't show up in Contacts.
What to check: is the active segment Leads or All?
What to do: check the segment filters. If still missing, contact support.
The customer received two confirmation emails.
What to check: they likely submitted the form twice.
What to do: only one lead record is created; duplicate submissions don't create duplicates. No action needed.
The customer wants to know their position in the queue.
What to check: Stortech doesn't track a queue position.
What to do: explain that sign-ups are notified case by case, with no guaranteed order.
The customer wants to cancel their sign-up.
What to check: the Unsubscribe link is in the emails you send them.
What to do: resend the unsubscribe link, or delete their contact on request.
Common questions
How does a customer sign up for the waiting list? On the storefront, when no unit is available for a given type, Join the waiting list replaces Rent this unit.
Does Stortech automatically notify the prospect when a unit frees up? No. Notification is manual.
Where do I see waiting-list sign-ups? In the Contacts list, Leads segment.
Can the prospect see their position in the queue? No, Stortech doesn't track a position.
How does a prospect unsubscribe? Via the Unsubscribe link at the bottom of emails, or by deleting their contact.
Is sign-up exclusive? No, the same prospect can sign up for several unit types, and no payment is requested.