You can choose, for each storefront, whether the online booking flow asks the customer for their mailing address. Three modes are available: don't ask, ask without requiring, or require it before continuing. By default, the setting is off (no change for your customers until you turn it on).
Who this article is for
This article is for the facility's owner or manager, from a storefront's settings.
Before turning this setting on
Decide whether the address should be requested for this particular storefront: the setting doesn't automatically apply to the facility's other storefronts.
Know the difference between the three available modes (see below) before choosing Required.
Configuring Address at checkout
Step 1.
Go to Settings, then the storefront in question.
Step 2.
Find the Address at checkout section.
Step 3.
Choose a mode: Don't ask, Optional, or Required.
Step 4.
Click Save.
Choosing a mode
Don't ask
The address field doesn't appear at booking at all. This is the default behavior.
Optional
The field appears, with automatic address suggestions. The customer can leave it blank without it blocking their sign-up.
Required
The street, city, province/state, and postal code fields must all be filled in (apartment remains optional). Sign-up is blocked while any of these fields is empty.
What happens automatically
As the customer types their address, suggestions appear automatically. Once a suggestion is chosen, the customer sees and can individually correct each field: street, apartment (optional), city, province, and postal code — nothing is filled in silently.
An optional apartment number can be added separately from the address field.
The address is saved with the new customer's record.
An existing customer who skips the sign-up step (because they already have an account) doesn't see this field.
Statuses and key fields
Mode | Effect at booking |
Don't ask | The address field doesn't appear; no change for the customer. |
Optional | The field is visible but not required to continue. |
Required | Fields are required except apartment; blocked if any field is empty. |
Common issues
Situation | Check | What to do |
Address field doesn't appear. | Mode set to "Don't ask"? | Switch to Optional/Required settings. |
Can't finish without address. | Is the mode "Required"? | Expected; use Optional if unwanted. |
Suggestions don't appear. | Manual entry still work? | Customer can type it manually. |
Case not listed here. | - | Contact support. |
Common questions
Is this setting on by default? No. By default, the address isn't requested; you have to choose to turn it on.
Can the customer finish their booking if the field is empty? In Optional mode, yes. In Required mode, sign-up is blocked until the address is filled in.
Does this affect customers who already have an account? No, an existing customer who skips the sign-up step isn't prompted for their address.
Can I turn this on for just one storefront? Yes, it applies per storefront, not for the whole facility.
What happens if address suggestions don't appear? The field stays usable; the customer can simply type their address by hand.
Can the customer edit the city or postal code suggested by autocomplete? Yes, once a suggestion is chosen, each field (street, apartment, city, province, postal code) remains individually editable.