Stortech can send your automatic notifications by text message (SMS), in addition to email. Activation is a short sign-up from your dashboard: you accept the fees, describe your business, and Stortech handles the mandatory registration with the North American texting network before sending becomes possible.
Who this article is for
Activation requires the Owner or Manager role.
Before you start
Prepare your business's legal information: legal name, display name, business number, entity type, industry, address, support phone and email, website. Also prepare a representative sample of a text message you'd send your tenants, and a short description of how they consent to receiving them.
Activating and registering
Step 1.
From the main menu, click Settings, then, in the navigation column, under the Communication group, click SMS.
Step 2.
If SMS isn't turned on yet, the page presents the fees ($40 USD sign-up, $15 USD/month, $0.05 USD per message) with an Activate button. Click it to accept these fees on your Stortech subscription.
Step 3.
Fill out the three-step form: Business (legal name, display name, business number, entity type, industry, address, support phone and email, website — pre-filled from your facility's information where possible), Messages (one or more sample text messages and how your customers consent to receiving them), then Review to check what you entered.
Step 4.
Click Submit registration. The page then shows your registration's status.
Once approved, the page shows the active state below: an Approved badge, your sender phone number, and SMS sending marked Enabled.
What happens automatically
Once your registration is approved, sending SMS becomes available for your facility; you then choose which notifications use it (see the related article below).
Monthly and usage fees are added to your next Stortech subscription invoice.
If your subscription payment fails, SMS sending may be suspended. Contact support to restore the service.
Statuses and key fields
Status | Meaning |
Not activated | The SMS option hasn't been turned on for your facility yet. |
Submitted | Your registration has been sent and is awaiting review. |
Approved | The registration is accepted; SMS sending is available. |
Rejected | Registration refused; the reason is shown on the page for correction. |
Good to know
The $40 sign-up fee is only charged once, even if you come back to the page afterward.
Every text sent to a customer automatically includes an opt-out notice (STOP), as required by regulation.
SMS is available for US and Canadian phone numbers.
Common questions
How much does it cost? $40 USD one-time sign-up fee, then $15 USD per month, plus $0.05 USD per text message sent.
Does SMS replace email? No. Email is always sent and can't be disabled; SMS is added on top for the notifications you choose. See Transactional email templates and the article on choosing SMS notifications.
How are the fees billed? Directly on your existing Stortech subscription. No new card to enter.
How long does approval take? It varies; the page shows a Submitted status, then Approved once the registration is accepted.
My application was rejected. What do I do? The page shows the rejection reason. Fix the information in question and submit again.
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