The Fees & Charges page is where you configure all the one-off or recurring fees your facility bills on top of rent: admin fees, monthly management fees, protection or insurance plans, prepaid cleaning fees, lock cuts, and any other service you bill optionally or mandatorily. This page is separate from late fees, which are automatic and configured elsewhere.

Common questions

How do I add a $14.95 admin fee that applies to all new customers? Click Add a fee, pick One-time as the cadence, Always billed as the mode, set the amount, and check Taxable if applicable in your jurisdiction.
How do I add an optional protection plan the customer can pick at checkout? Click Add a fee, pick Monthly as the cadence, Customer's choice as the mode, enter the name (for example "Protection plan $5,000"), the monthly amount, and the description shown to the customer.
What's the difference between Always billed and Customer's choice? Always billed means all customers pay this fee with no way to refuse it. Customer's choice means the fee appears as an option at checkout or on a manual rental, and the customer (or you) must explicitly select it.
Why doesn't a fee show up in the storefront checkout? Check that the fee is Active and its mode is Customer's choice. Always billed fees aren't shown as an option since they're applied automatically.
How do I remove a fee from an already-issued invoice? You can't. Deleting a fee only removes it from new rentals. To adjust an existing invoice, issue a refund or create a manual credit invoice.

Who this article is for

Creating, editing, and deleting fees requires the Owner or Manager role. Viewing is available to all roles. If the Add a fee button is missing, ask an Owner on your team.

Fees & Charges vs late fees

Fee type	Configured where	How it's applied
Admin fees, management fees, protection plans, others	Fees & Charges page	Configured manually, applied when rentals are created or via a manual invoice.
Late fees	Settings > Late Fees page	Generated automatically by a daily process on unpaid invoices.

Before configuring a fee

Decide ahead of time:

the name shown to the customer;
the cadence (One-time or Monthly);
the billing mode (Always billed or Customer's choice);
the amount in dollars;
whether the fee is taxable in your jurisdiction;
whether the fee should be active from the start.

View existing fees

To see all fees configured for your facility:

From the left menu, click Fees & Charges.
The old shortcuts to Admin fees and Protection plans now redirect to this same page. Both fee types are managed together.
The page shows a table with these columns:

Column	Content
Name	For example `Admin fee`, `Management fee`, `Protection plan $5,000`.
Cadence	`One-time` or `Monthly`.
Mode	`Required` (Always billed) or `Optional` (Customer's choice).
Amount	For example `$14.95`, `$15.00/month`.
Taxable	`Taxable` or `Not taxable`.
Status	`Active` or `Inactive`.
Actions	Edit, Delete.

The counter at the bottom shows the number of items (for example 2 items, Page 1 of 1).

Create a fee

To add a new fee:

Click Add a fee at the top right.
The Create a fee dialog opens. Fill in:
- Cadence: One-time (charged once) or Monthly (recurring on each rent cycle). - Billing mode: Always billed (mandatory for all customers) or Customer's choice (optional, shown as an option at checkout). - Name (required): for example Admin fee or Protection plan. - Description (optional): short description shown to the customer. - Amount (required): price in dollars. - Order: position in the list of options shown to the customer. 0 by default. - Taxable: check to apply your facility's taxes. - Active: check to make the fee available immediately.
Click Create the fee to save, or Cancel.

Edit an existing fee

Click Edit on the fee's row.
The same dialog opens, pre-filled.
Change the fields you need and save.

Editing a fee does not retroactively change active rentals that already applied it, the change applies to new rentals only.

Delete a fee

Click Delete on the fee's row.
Confirm.
The fee is removed from the selection list for new rentals.

Deletion does not remove the fee from already-issued invoices or active rentals that recorded it.

Common patterns

Admin fee

Cadence: One-time
Mode: Always billed (required at signing)
Amount: for example $14.95
Taxable: yes (typically)

Management fee

Cadence: Monthly
Mode: Always billed
Amount: for example $15/month
Taxable: yes (typically)

Protection plan (contents insurance)

Cadence: Monthly
Mode: Customer's choice (optional)
Amount: variable based on coverage (for example $5/month for $2,000 coverage, $12/month for $5,000).
Taxable: depending on jurisdiction and coverage type.

Protection plans are sometimes excluded from taxes because of their insurance status. Check with your accountant before checking Taxable.

Lock cut, cleaning fee

Cadence: One-time
Mode: Customer's choice, or applied via an ad-hoc manual invoice.
Amount: based on your policy.
Taxable: yes (typically).

What happens automatically

When you create an Always billed + One-time fee: all new customers will see this fee added to their first invoice.
When you create an Always billed + Monthly fee: all new customers will see this fee on every rent invoice.
When you create a Customer's choice fee: the fee appears as an option at checkout and on manual rental creation. The customer or operator must explicitly pick it for it to apply.
Edits do not retroactively affect existing rentals.
If Taxable is checked, the taxes configured for the facility apply automatically.

Important statuses and fields

Item	Meaning
One-time	Fee charged once (typically at rental creation).
Monthly	Fee charged on each rent cycle.
Always billed (Required)	All customers pay this fee, no opt-out.
Customer's choice (Optional)	The customer can accept or refuse at checkout, or the operator picks it on a manual rental.
Order	Position in the list of options shown to the customer.
Taxable	If checked, the facility's taxes are added to the fee.
Active	If unchecked, the fee no longer appears for new rentals.

Common issues

Situation	What to check	What to do
A fee doesn't show up in the storefront checkout. Why?	Is the fee Active and its mode Customer's choice? What's its Order value?	Edit the fee to check both options. Reload the storefront.
A customer paid a fee that shouldn't have applied. What now?	Is the fee's billing mode Always billed?	Change the fee to Customer's choice for future customers. For the affected customer, issue a manual refund via the invoice record.
Taxes don't apply to a fee. Why?	Is Taxable checked on the fee? Does the facility have taxes configured?	Check the box on the fee and verify your taxes in Settings > Taxes. See the Taxes article.
I changed a fee's amount, but existing rentals didn't change. Why?	That's expected: fees aren't applied retroactively.	To apply a change to an existing customer, create an ad-hoc manual invoice. See the Manual invoices article.
I deleted a fee, but it still shows on old invoices. Why?	That's expected: deletion doesn't erase history.	No action required. Historical invoices are preserved as issued.