The customer portal is the self-service space where your tenants view their rentals, pay invoices, and manage their profile. It's completely separate from the operator console: your team uses the Stortech console, your customers use the portal. Sign-in is magic-link only, sent by email: there's no password to remember.
Who this article is for
This article describes what your customers see on their portal. No operator role is required to understand the portal. To help a customer sign in or fix an issue, the Owner or Manager role can resend a link from their record.
Portal pages
Once signed in, the portal exposes three sections:
Section | Content |
Dashboard | "Hi {first name}," active rentals, Rent a unit button when none active. |
Billing | All/Pending/Paid filters, Payment method section. |
Account | Full name, Email, Phone fields. Save changes button. |
A Sign out button is visible on every page.
Signing in to the portal
Step 1.
The customer goes to the portal. They see the Customer portal page with a single Email field.
Step 2.
They enter their address and click Send sign-in link.
Step 3.
Stortech sends an email containing a magic link.
Step 4.
The customer clicks the link in their email and is redirected to the portal, already signed in.
The magic link expires after 60 minutes and can only be used once. If the customer closed the tab or let more than 60 minutes pass, they request a new link from the same page.
Viewing and paying an invoice
Step 1.
The customer signs in to the portal.
Step 2.
They click Billing.
Step 3.
They filter by All, Pending, or Paid.
Step 4.
For a Pending invoice, they click the payment button to open Stripe Checkout.
Step 5.
They choose a payment method and pay.
Editing their profile
Step 1.
The customer clicks Account.
Step 2.
They edit Full name, Email, or Phone.
Step 3.
They click Save changes.
What happens automatically
On magic-link sign-in, a session cookie is set. It lasts 24 hours. After it expires, the customer needs to request a new link. On changing the email on the Account page, the portal account is updated. Future magic links are tied to the account's identifier, not the historical address. On sign-out, the cookie is cleared. A customer can have rentals across multiple facilities attached to the same storefront. The portal shows every rental linked to their account.
Important fields and statuses
Item | Meaning |
Magic link | Single-use link, valid 60 minutes. |
Hi, {first name} | Personalized greeting on the dashboard. |
All / Pending / Paid | Filters in the Billing section. |
Payment method (section) | Cards and PADs saved on the customer's Stripe account. |
Sign out | Global button; clears the session cookie. |
Troubleshooting
The customer didn't receive the magic link. Check: is the email address they entered correct? Does the facility's Emails tab show it was sent? Did the customer check spam? Fix: resend a link from the customer's record (Resend portal link button), or wait a few minutes. See Customer Can't Sign In.
The customer clicks the link and gets "Link expired." Check: the link expires after 60 minutes. Fix: ask the customer to request a new link from the sign-in page.
The customer has two accounts for two facilities. Check: the portal is per-storefront; each storefront has its own accounts. Fix: if both facilities are on the same storefront, merge them under one account (contact support). Otherwise, explain to the customer that each storefront is a separate portal.
The customer doesn't see one of their rentals in the portal. Check: is the contact linked to their portal account? Fix: if the link is missing, contact support to fix it. The customer can't do this themselves.
The customer is on the wrong storefront. Check: a customer of one storefront can't sign in on another. Fix: send the customer the correct URL (the Customer portal link on their facility's storefront).
Note: if an existing customer attempts online sign-up from the storefront and the email is already taken, sign-up shows a conflict error. The customer then needs to go to the portal and sign in with a magic link. An improvement to this flow is planned.
Common questions
How does a customer reach their portal? — Via the Customer portal link on the facility's storefront, or via the link in any transactional email sent by Stortech.
How does the customer sign in? — They enter their email on the sign-in page and click Send sign-in link. Stortech sends a magic link valid for 60 minutes. The customer clicks the link and is signed in.
Can the customer use a password? — No. The portal is magic-link only. It's more secure, and there's no password to remember, forget, or reset.
What can the customer do in their portal? — See active rentals, view and pay invoices, add or remove a payment method, edit their name/email/phone.
The customer didn't receive the magic link. What do I do? — Check the email address entered, check the facility's Emails tab, ask them to check spam. You can resend a link from their record.
Why doesn't a customer see one of their rentals in the portal? — The contact probably isn't linked to their portal account. That's a configuration issue only support can fix.
The customer has two accounts for two facilities. Is that normal? — Yes, if each facility is on a different storefront. The portal is per-storefront: a customer on one storefront can't sign in on another.