Configure the taxes your facility automatically applies to rent invoices, fees, and manual invoices: GST and QST in Quebec, GST, HST, or PST elsewhere in Canada. The taxes you set here apply everywhere you check Taxable or Apply taxes.
Common questions
How do I add GST and QST for my facility in Quebec? Go to Settings > Taxes, click Add a tax, first create GST at 5%, then repeat for QST at 9.975%. Enter your registration numbers.
Why doesn't an invoice have taxes applied? Check that the unit type has Apply taxes checked, and that your facility has at least one active tax.
How do I edit the rate of an existing tax? Click Edit on the tax's row, change the rate, and save. Historical invoices keep their original rate; only new invoices use the new rate.
How do I exempt a customer from taxes (charity, government)? Stortech doesn't yet have a self-service exemption. Create the invoices manually by unchecking Tax on each line, or contact support for an adjustment.
Are protection plans taxable? Based on jurisdiction and coverage type. Plans that qualify as insurance are often not taxable in Quebec; service plans are. Check with your accountant.
Who this article is for
Configuring taxes requires the Owner or Manager role. If you don't see the Taxes tab in settings, ask an Owner on your team.
Before configuring your taxes
Know the rates applicable to your jurisdiction (in Quebec: GST 5% + QST 9.975%).
Have your tax registration numbers ready (NEQ, GST number, QST number).
View existing taxes
To see the taxes configured for your facility:
From the left menu, click Settings.
Click the Taxes tab.
The Tax configuration section lists active taxes with their name, rate, status, and the Edit action.
Add a tax
To add a new tax to your facility:
Click Add a tax.
Fill in the dialog with:
- the name of the tax (for example GST, QST, HST); - the rate as a percentage (for example 5, 9.975, 13); - the tax number (your business registration number for this tax); - optionally the jurisdiction (federal, provincial) if requested.
Save.
Edit a tax
Click Edit on the tax's row.
Change the fields.
Save.
Editing the rate of an existing tax affects new invoices only. Historical invoices keep the rates that were in effect when they were issued.
Delete or deactivate a tax
If the delete option is exposed, you can use it. Otherwise, set the tax to inactive. Deleting or deactivating a tax does not erase taxes already applied to issued invoices, the historical calculation is preserved.
What happens automatically
On rent invoices
When a rent invoice is issued (monthly, anniversary, or 4-weekly), Stortech looks at the unit type of the rental:
If the type has Apply taxes checked, all the facility's active taxes are added to the invoice.
The calculation is:
rent amount x (1 + sum of rates).
On fees (admin or protection plans)
Fees with Taxable checked: same taxes applied as for rent.
Fees with Taxable unchecked: no tax added.
On manual invoices
On the New invoice form, each line has an independent Tax box. The calculation aggregates taxes per taxable line.
Sync with Stripe
Taxes are calculated by Stortech and sent to Stripe as separate invoice lines. Stripe doesn't compute the taxes itself. If your Stripe account has Stripe Tax enabled, Stortech still uses its own local taxes, Stripe Tax isn't enabled by default.
Important statuses and fields
Item | Meaning |
Tax configuration | List of taxes configured for the facility. |
Add a tax | Opens the creation dialog. |
Edit | Edit an existing tax. |
Rate | Percentage applied to the taxable subtotal. |
Tax number | Business registration number, shown on invoices. |
Special cases
Quebec (default)
GST federal: 5%.
QST provincial: 9.975%.
Both taxes are calculated independently of each other (GST on the pre-tax subtotal, QST on the pre-tax subtotal, no cascading).
Outside Quebec
Depending on the province, configure GST, HST, or PST. The mechanism is the same.
Protection plans and insurance
Based on jurisdiction and coverage type, protection plans can be non-taxable (true insurance) or taxable (service fee). Uncheck Taxable on the matching fee if your jurisdiction requires it. Check with your accountant before configuring the taxable status of protection plans.
Common issues
Situation | What to check | What to do |
An invoice has no taxes applied. Why? | Does the unit type have Apply taxes checked? Does the facility have at least one active tax? | Activate or add the tax and edit the unit type. See the Unit types article. |
An invoice total is higher than expected. Why? | How many active taxes does the facility have? In Quebec, GST + QST add about 14.975%. | Confirm with the customer that the invoice includes GST and QST. It's probably normal. |
The tax number doesn't show on the invoice sent to the customer. Why? | Is the Tax number field filled in the configuration? | Edit the tax and enter your registration number. |
The customer is a tax-exempt charity or government body. What now? | Stortech doesn't yet have per-customer exemptions. | Create invoices manually by unchecking Tax on each line, or contact support for an adjustment. |
I changed a rate, but new invoices still have the old rate. Why? | The change applies to invoices issued after save. | Check the save time of your change relative to the billing time. If the issue persists, contact support. |