Tenants on automatic payment (saved card or pre-authorized debit) receive two emails before money leaves their account: a notice about five days before the renewal debit, and the invoice as soon as it is issued. Here is what each one says and where to review them.
Who this article is for
Owners and managers who want to know what their tenants receive. No setup is required: both sends are automatic.
Who receives these notices
Only tenants on automatic payment receive the renewal notice, meaning those whose rental is charged automatically to a saved card or by pre-authorized debit.
Tenants on manual payment do not receive the renewal notice. They still receive the invoice when it is issued, with the amount due, the due date and the button to pay, exactly as before.
The upcoming renewal notice
This email goes out about five days before the automatic payment. Its subject line is "Upcoming automatic payment at [your facility name]".
It states the amount and the date of the debit, recalls the unit and its size, and names the payment method that will be used (for example "Visa •••• 4242").
It says "No action is needed." It carries no payment button and no invoice link, because the invoice does not exist yet when the notice is sent.
The amount and the date come straight from Stripe at send time. They are not estimates.
Invoice issued, the autopay version
This email already existed for tenants on manual payment. It is now sent to tenants on automatic payment too, with different wording.
Manual payment: the email asks the tenant to pay by the due date and shows the button to view or pay the invoice. Nothing has changed.
Automatic payment: the email confirms the amount will be debited automatically, names the payment method and says "No action is needed." It shows no payment button, since there is nothing to pay.
Find the templates in your settings
Step 1.
In the main menu, click Settings.
Step 2.
In the navigation column, under the Communication group, click Notifications.
Step 3.
Expand the Billing category. Both templates are there: Invoice issued and Upcoming renewal notice.
Both templates are marked "Preview only": you can read them, but not edit them.
What happens automatically
Stortech checks every day which active rentals renew within the next five days, then sends the notice to those tenants.
One notice goes out per renewal date. If that date changes after the notice was sent (a schedule change, a unit transfer), a fresh notice goes out for the new date.
The send is recorded on the booking's activity history, as "Avis de renouvellement envoyé à [email address]".
No notice is sent if the subscription is cancelled, if the upcoming amount is $0, or if nothing is scheduled to bill.
Statuses and key fields
Item | Meaning |
Upcoming renewal notice | Sent about 5 days before the debit. |
Invoice issued | Sent as soon as the invoice is created. |
Preview only | Template you can read, not edit. |
Billing | Category holding both templates. |
Troubleshooting
A tenant says they never got the renewal notice.
Check: are they on automatic payment? The notice does not go out for tenants on manual payment.
Do: open the booking and check its activity history. If the notice was sent, the "Avis de renouvellement envoyé à…" entry is there.
I want to change the wording of these emails.
Check: both templates are marked "Preview only".
Do: these templates cannot be edited, and there is no switch to turn them off. Write to support if the wording is a problem for your customers.
The announced amount does not match what was actually charged.
Check: did the rental change between the notice and the debit (a rent adjustment, a unit transfer, a promotion)?
Do: the amount in the notice is exact at send time, but it is not recalculated afterwards. The invoice issued on the debit day is the one that counts.
The tenant gets the email in French but prefers English.
Check: the Language field on the contact record (French by default).
Do: update the contact's language.
Common questions
How many days before the debit does the notice go out? About five days. The check runs once a day, so the exact moment varies by a few hours.
Do my manual-payment tenants get this notice? No. They receive the invoice when it is issued, with the due date and the button to pay.
Can I change the five-day lead time? No. It is the same for every facility.
Can I turn these emails off for my facility? No. There is no switch for these two templates in Settings › Communication › Notifications.
Does the tenant get anything after the debit? Yes. The Invoice payment receipt goes out when the charge succeeds, and Automatic payment failed goes out if it is declined.
Can I edit the wording of these two emails? No. They are "Preview only". The other templates on the page are still editable, see Transactional email templates.